Privacy Policy

CHRONO FIX WATCH TRADING L.L.C (“Chrono Fix,” “we,” “us,” or “our”) operates the website chronofixwatches.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

1.1 Information We Collect

Personal Information You Provide

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through our payment gateway — we do not store card details)
• Order history and preferences

Information Collected Automatically

• IP address and browser type
• Device information and operating system
• Pages visited, time spent on site, and referral source
• Cookies and similar tracking technologies

1.2 How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate order confirmations, shipping updates, and delivery notifications
• Provide customer support and respond to inquiries
• Process exchanges and warranty claims
• Send promotional offers and newsletters (only with your consent)
• Improve our website, products, and services
• Comply with legal and regulatory obligations under UAE law

1.3 Payment Information

All payment transactions are processed securely through Geidea, our authorised payment gateway. We accept Credit/Debit Cards, Apple Pay, Google Pay, Samsung Pay, and Cash on Delivery (COD). We do not store, collect, or have access to your full card details. All card transactions are encrypted and handled in compliance with PCI-DSS standards.

1.4 Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionalities.

1.5 Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

• Payment processors (Geidea) to complete transactions
• Delivery partners to fulfil and ship your orders
• Legal authorities when required by UAE law or regulation

1.6 Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and restricted access to personal data.

1.7 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. You may request deletion of your data by contacting us at the details provided below.

1.8 Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant UAE data protection authority

1.9 Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

1.10 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the revised policy.

1.11 Contact Us

For any privacy-related inquiries or requests, please contact us: